Frequently Asked Questions

COVID-19 shipping DELAYS!

We are currently facing a 7-10 business day delay on standard production and shipping for most of our orders. Our team is diligently working to get orders out. We are working as efficiently as possible while following required guidelines to ensure the safety of our workers.

What is your shipping Policy? 

FOR PRINTS Shipping times range from 3-7 business days. You will receive a tracking number as soon as your order has been shipped.

* Business Days are Mon. - Fri from 9:00AM - 6:00PM EST. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 5:00PM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

Ground Shipping within the USA is currently FREE for purchases over $199.00.  

The shipping price is calculated based on weight coefficient of each item.  Shipping outside of USA, please see International Shipping Policy below.

SHIPPING FOR ORIGINALS & LIMITED EDITIONS: 

Shipping times range from 5-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be  based on weight.

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail. 

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.

Please contact us for a shipping quote after adding your prints to your cart. 

We are not responsible for duties and taxes required for international shipping.

What is your Policy on Returns/Exchanges/Refunds?

We do our best to ensure that your prints are packaged carefully and arrive to you safely at your destination. 

We will provide a no charge replacement for any orders damaged in shipping.

If your package arrives damaged, please keep all packaging and contact here for instructions, after completing the following:

1. BEFORE opening, you MUST take photos of the damaged packaging, 
2. Then procede to see if there was actual damage to your print.  
3. If there is damage to your print, take detailed photos, 
4. Then email all documented photos to us with your order number.  
5. We will provide a no charge replacement for any print that was damaged during shipping, or with poor print or mounting quality issues. 
6. We will request to have the artwork returned to us and would provide a return shipping label to you. 

We do not provide a refund based on customer preference.  For a replacement or exchange of art within 30 days of purchase, please contact us.

* There’s a 25% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact here as soon as possible if you need to cancel your order.   There will be a 25% restocking fee if your order is into production.

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please us contact here 

WHO TO CONTACT? 

Info to reach out directly at any time by using the Contact Page Here 

How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter CLICK HERE!

You can also follow on my social media pages as I am consistently posting about new work!

Instagram:  @romancoia

Facebook:  roman.coia